Last updated 2026-05-01
Terms of service
These are the basic terms under which NatChatt is provided. They’re written to be readable. If any part isn’t clear, write to us at support@natchatt.com.
Inside the app
The same terms, always one tap away.
The terms of service open inside the app in a webview that uses this same page underneath. Whatever you're reading here is exactly what NatChatt users see on their phone, in the language they chose.
1. Who provides NatChatt
NatChatt is provided by NatChatt LTD, a private limited company registered in England and Wales. References to “we”, “us” and “our” in these terms refer to that company.
2. The service we provide
NatChatt is a messenger that translates messages, voice notes and calls through Google’s Gemini API. Files, photos, videos and locations can be shared through the app but their contents are not translated. Translations rely on third-party infrastructure and are subject to the availability and accuracy of that infrastructure.
3. Your account
NatChatt accounts are tied to your phone number. There is no password. When you sign in, we send a one-time code by SMS to confirm it’s you. You agree to provide a valid phone number under your control, to keep your phone reasonably secure, and to notify us if you suspect someone else has accessed your account.
4. Acceptable use
You agree not to use NatChatt to harass other people, to break the law, or to send content that infringes someone else’s rights. We do not read your conversations, so enforcement is largely driven by user reports.
5. Pricing and payment
The NatChatt app is free to download and use. Translation is paid for with credits, sold in packs that you choose to top up whenever you want. Each credit covers Google’s translation cost plus a small platform fee that funds payment processing, infrastructure, and support — there is no subscription and no markup on Google’s rate. Full pack pricing and the current rate per credit are on our pricing page.
Credits do not expire. Unused credits remain in your account until you spend them, refund them under section 6, or close your account.
6. Refunds and cancellation
Because the app is free and there is no subscription, there is nothing to cancel. You can stop topping up at any time. Unused credit packs can be refunded within 14 days of purchase. Once you have spent any credits from a pack, that pack is non-refundable, but any other unspent pack you hold still is.
If you delete your account, any remaining unspent credits in unused packs are refunded to your original payment method, where the payment processor still supports a refund to that card.
7. Liability
We provide NatChatt with reasonable care, but we don’t warrant that translations are always perfect or that the service will always be available. To the extent allowed by law, our liability for any loss arising from your use of NatChatt is capped at the amount you paid us in the prior 12 months.
8. Governing law
These terms are governed by the laws of England and Wales. Disputes will be heard in the courts of England and Wales, unless you have non-waivable consumer rights in another jurisdiction.
9. Changes to these terms
If we update these terms, we’ll change the date at the top and write to every account at least 30 days before the changes take effect. If you keep using the service after that date, you’ve accepted the new terms. If you don’t want the new terms, cancel inside the app.